Return Policy

At Jounce, we are committed to delivering high–quality apparel and ensuring a smooth shopping experience. We understand that there may be situations where you may need to return or exchange a product. This Return Policy outlines the guidelines and procedures for returning Jounce products.

Introduction

Thank you for choosing Jounce. Your satisfaction is our priority. This Return Policy explains the conditions, timelines, and steps for returning or exchanging any apparel purchased through Jounce, owned by VINI X Fashions.

Eligible Products for Return

To be eligible for a return or exchange, the following conditions must be met:

• ◉ The product must be purchased from our official website www.jounce.in.
• ◉ The product must be unused, unwashed, and in original condition.
• ◉ All original tags, labels, packaging, and accessories must be intact.
• ◉ The request must be raised within the return window mentioned below.

Return Period

Customers may initiate a return or exchange request within 7 days from the date of delivery.

Valid Reasons for Return

Returns will be accepted only for the following reasons:

1. Defect or Damage

If the product received has manufacturing defects or damages, we will accept the return and provide either:

• ◉ A full refund, or
• ◉ A replacement (based on customer's preference).

2. Incorrect Product

If the product received is different from what was ordered, we will accept the return and arrange:

• ◉ A full refund, or
• ◉ A replacement product.

3. Size Exchange

If the size does not fit, customers may request a size exchange for the same product (subject to availability).

Return Process

To initiate a return or exchange:

1. 1. Contact our support team at support@jounce.in or submit a request through our website.
2. 2. Our team will verify the request and arrange a pickup from the delivery address (serviceable pin codes only).
3. 3. The customer must share a packing video showing the product being placed in the return packet. This video must be sent to support@jounce.in.
4. 4. The pickup agent will seal the parcel in a tamper-proof bag in the customer’s presence.
5. 5. Once the product reaches our facility, it will undergo a quality inspection.
6. 6. If the product qualifies, the customer may choose between:
• ◉ Refund (store credit or original method when applicable)
• ◉ Replacement/size exchange

Non-Eligible Products for Return

The following items are not eligible for return:

• ◉ Products that are used, washed, or damaged by the customer.
• ◉ Products missing tags, invoice, or original packaging.
• ◉ Items purchased under Final Sale / Clearance categories.
• ◉ Customised products (if any).
• Accessories (caps, masks, bandanas) for hygiene reasons.

Return for Online Purchases

For returns of online orders:

• ◉ Contact our support team to initiate the return.
• ◉ Follow the guidelines provided for packing and pickup.
• ◉ Once the returned product is inspected and approved, the refund or exchange will be processed.

Refunds & Store Credit

For Defects, Damages, or Incorrect Products:

• ◉ Customers will receive a full refund or a replacement, based on preference.
• ◉ Refunds will be issued using the same payment method used during purchase (when applicable).
• ◉ Store credit is valid for 6 months from the date of issue.
• ◉ Replacement products will be shipped only after the return passes quality checks.

Multiple Returns

Customers may return or exchange multiple items, provided each meets the eligibility criteria listed above.

Return Policy Changes

VINI X Fashions reserves the right to update or modify this Return Policy at any time. Any changes will be communicated on our official website.

Contact Information

For any support or questions regarding returns, feel free to contact our customer care team:

Email: support@jounce.in
Phone:  +91- 9833746565
Website: www.jounce.in